Account and data
Request account deletion
Sign in to FormShark, open Account → Delete account, review availability, type DELETE and confirm your identity with your connected sign-in provider.
What the request covers
Deletion removes your owned surveys, responses, uploaded media, API credentials and webhook secrets. Your Google or Apple account is not deleted. Local drafts and queued responses for your owned surveys, and cached app data, are cleared on the device making the request. Drafts for other owners’ surveys remain because they cannot be attributed to your account; clear app data separately on other devices.
Before you confirm
Deletion is irreversible. The minimal billing and deletion record list is approved, but its retention period and the operational checks must be configured before deletion is enabled. If you have a subscription, you must cancel it yourself in Account → Manage subscription first. The server must verify cancellation before deletion; FormShark will not cancel for you. Our approved target is to delete profile, survey and media content within 30 days of an accepted request. Cleanup and backup handling must be verified before this target is enabled; backup erasure is not yet guaranteed. Minimal payment references, cancellation evidence and deletion-status records are separate: their retention period remains undecided. No refund policy is implied.
If the service is unavailable or shows a policy or billing blocker, no deletion has been confirmed. Resolve the displayed requirement with the app operator before proceeding.
Track a recorded request
The account screen shows whether the request is recorded, processing, incomplete or complete. A recorded request continues on the server and can be retried safely after a temporary failure. Sign-in being disabled does not itself confirm deletion is complete.
Cannot sign in?
Use password recovery on the sign-in screen for an email and password account. For Google or Apple, recover access with that provider, then return to FormShark. For help, email privacy@formshark.app. Emailing does not confirm acceptance of a deletion request; deletion remains disabled. A deletion request requires proof of account ownership.